Privacy Policy

This Privacy Policy explains how Sedeli Foods (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit www.sedelifoods.com (the “Site”), place an order, or otherwise interact with us. By using our Site, you agree to the practices described in this policy.

Last updated: June 26, 2026

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our Site, and information from third parties that help us run our business.

Information you provide

• Contact and identity details such as your name, email address, phone number, and billing and shipping/delivery address when you place an order or create an account.
• Order details, including the products you buy and any notes or special instructions.
• Payment confirmation details when you pay by Zelle or Cash App (such as the name or reference used to send payment). We do not collect or store your bank account or card numbers.
• Any information you choose to share when you contact us, leave a comment, or submit a form on our Site.

Information collected automatically

• Device and usage data such as your IP address, browser type, pages viewed, and the dates and times of your visits.
• Cookies and similar technologies that keep your shopping cart working, remember your preferences, and help us understand how the Site is used.

How We Use Your Information

• Process, fulfill, and deliver your orders, and communicate with you about them.
• Provide customer support and respond to your questions.
• Operate, maintain, and improve our Site and products.
• Send order updates and, where you have agreed, occasional marketing messages (which you can opt out of at any time).
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with our legal, tax, and accounting obligations.

Payments

We currently accept payment through Zelle and Cash App. When you pay using these services, your payment is processed directly by the relevant provider under their own terms and privacy policies. We receive confirmation of your payment but do not collect or store your full financial account details. Please review the privacy policies of Zelle and Cash App to understand how they handle your data.

Cookies and Tracking

Our Site uses cookies and similar technologies to provide essential functionality (such as your shopping cart and checkout), remember your preferences, and analyze Site traffic. You can control or disable cookies through your browser settings, though some features of the Site may not work properly without them.

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers who help us operate the Site, host our data, process payments, and deliver orders (for example, payment services, delivery or courier partners, and email providers).
• Professional advisors, such as accountants and legal counsel, when reasonably necessary.
• Authorities or other parties when required by law, to enforce our terms, or to protect the rights, property, or safety of our customers, the public, or us.

Data Retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy — for example, to complete your orders, provide support, and meet our legal, tax, and accounting obligations. When information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you, and to object to or restrict certain uses of it. You can unsubscribe from marketing emails at any time using the link in those emails. To make a request, please contact us using the details below, and we will respond in line with applicable law.

Third-Party Links and Embedded Content

Our Site may contain links to, or content embedded from, other websites (such as social media or video providers). These third parties may collect information about you. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

Children’s Privacy

Our Site and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Sedeli Foods
• Email: sedelifoods@gmail.com
• Website: www.sedelifoods.com
• Location: Charlotte, North Carolina, USA